The darkness pressed in on me, suffocating and cold. A barely audible scratching noise echoed from the walls, sending chills down my back. I tried to call out, but no sound would escape. My heart pounded in my ribs, a frantic drumbeat against the silence that surrounded me.  

Offer customer support on your own social profiles – the last thing your customers want to listen to when they reach out for assistance on social media is “connect with our customer care crew”. Social media has revolutionized the way in which organizations connect